Experian, the world’s leading data and technology company, has announced the successful completion of its A$820 million acquisition of consumer and commercial credit bureau, illion, in Australia and New Zealand.
illion DTS is thrilled to announce the upcoming release of i-tiva 3.0, a completely digital library notification and self-service solution, with virtualisation and cloud-hosting capabilities.
The economic signs are improving as we progress through 2024. Inflation is reducing and central banks are moving towards reducing interest rates later in the year.
Customer experience leaders partner for frictionless, personalized bill payment journeys powered by two-way omnichannel digital engagement, messaging, and AI solutions.
Since lockdown began in the UK, the number of direct debits being cancelled has skyrocketed. Some of our clients have seen cancellations double in the past six weeks and over 1. 6 million mortgage payment holidays have been offered to homeowners impacted by Covid-19.
For organisations that collect regular payments, the dramatic increase in individuals experiencing financial difficulties because of the COVID-19 pandemic has already been felt keenly. In recent weeks, many of our customers have seen a sizable increase in the number of customers cancelling direct debits and requesting payment holidays.
As many call centres experience unparalleled levels of pressure, what can be put in place to minimise the burden and ensure a positive customer experience?
UK energy suppliers, both big and small, are feeling the pressure of increased wholesale prices, price caps, competition and regulation. Since the beginning of 2018, sixteen challenger energy companies have collapsed
In today’s digital world, traditional collections solutions are no longer fit for purpose for local councils and their customers. But, how can local councils adapt and renew to serve the digital customers of tomorrow, whilst meeting regulatory requirements and budget restrictions?
The past few years have seen a shift in attitude within collections, to one of prevention, not cure.
