Providing consumer engagement technology for over 35 years
Since 1986, illion Digital Tech Solutions has helped some of the world’s largest financial services, telecoms, government, and utility organisations enhance customer engagement while reducing inbound demand.
Companies such as Energy Australia, HSBC, Virgin Media O2, and Vodafone have leveraged our technology to minimise bad debt, reduce collections costs, optimise cash flow, and help improve customer engagement.
35+ years’ expertise in customer engagement and self-service payments
Providing services to more than 200 companies, including major blue-chip brands
Over 10 million touch points every month
Our Solutions
Payments and Collections
illion DTS self-service technology allows organisations to offer customers flexible digital payment options that can support reducing operational costs while assisting in improving user experience.
Library notification service
Our award-winning i-tiva solution1 is used by libraries in Australia, New Zealand, USA, Canada and UK. i-tiva automates library services, to help minimise overheads and support productivity, while assisting in serving patrons.
* i-tiva 3.0 is coming soon
Read more here.
How illion DTS adds value
A recent customer survey2 conducted by illion DTS revealed how illion DTS has helped businesses achieve important business goals.
Our clients reported the following benefits:
Improved Customer Engagement
80% of our clients who responded experienced improved customer engagement through the delivery of personalised communication across multiple channels (IVR, web, SMS, and mobile), interfaces, and payment options.
Eased Call Centre Loads
73% of our clients who responded reported reduced pressure on call centres, with self-service capabilities effectively handling high-volume cases, freeing up call centre agents.
Minimised Bad Debts
With illion DTS technology empowering clients to approach customers in a timely manner, 60% of our clients who responded saw a reduction in bad debts.
Reduced Collections Costs
53% of our clients who responded achieved cost savings in collections. By transitioning from manual to automated, self-service collection methods, some clients indicated they enjoyed up to an 80% reduction in their collection expenses.
Improved Cash Flow
47% of our clients who responded reported an improved cash flow, as their accounts are now resolved faster through automated payment channels.
1 Platinum award, LibraryWorks, 2015
2 illion DTS Payments and Collections Customer Feedback Survey, October 2023
KEY MILESTONES
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1986
TALKINGTECH founded
TALKINGTECH founded in Hamilton, New Zealand by Ray Stark
1989
First payments solution
First payments and collections solution was developed for Telecom NZ
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1991
Software-based solution
TALKINGTECH's first software-based, multi-contact solution was launched
1997
i-tiva launched
TALKINGTECH's interactive communications system for libraries was launched
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2001
First UK customer
Singlepoint starts using TALKINGTECH's collections service
2004
O2
O2 becomes a customer and remains so to this day
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2005
Global Expansion
Operations in Australia, Europe, NZ, North America and South Africa
2008
TALKINGTECH Foundation
The TALKINGTECH Foundation is established
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2010
Good Shepard School
The Good Shepard School, funded by the TALKINGTECH Foundation opens
2011
PCI DSS Compliance
TALKINGTECH proudly achieves PCI DSS Level 1 certification
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2013
VISA merchant agent
TALKINGTECH becomes a Visa Merchant Agent
2014
Pay by SMS
Pay by SMS channel launched
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2015
Innovation Lab
TALKINGTECH launches a permanent Innovation Lab, based in New Zealand
2016
30TH Anniversary!
TALKINGTECH celebrates its 30-year anniversary
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2016
Webpay
Webpay payment channel launched
2018
Acquired
TALKINGTECH acquired by illion
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2019
Rebranding
TALKINGTECH rebranded as illion Digital Tech Solution